The National Agency of Pet Grooming Schools Professional Groomers Charter
We uphold the Code of Practice established by the The National Agency of Pet Grooming Schools of which we are members.
We undertake to provide services of a high standard. We undertake to deal with any complaint speedily and sympathetically.
Each member will display his/her membership sticker at the entrance to the premises.
The Code will be honored in both letter and spirit.
The The National Agency of Pet Grooming Schools
1100 Queen Street West,Unit 2
Mississauga, Ontario L5H4J4
All members shall subscribe to the The National Agency of Pet Grooming Schools's Code of ethics. Code 0798
Sale and Supply of Goods Act, and Supply of Goods and Services Act
All transactions must be conducted within the terms of these Acts. Goods and Services offered for sale must be:
If a customer insists on a particular service or making a purchase against the groomer's advice he should be warned at the time that his rights under the Act might be limited.
Full and clear information must be given upon request regarding goods, services and livestock.
All services provided must be undertaken with reasonable care and skill and, unless a specific time has been agreed upon beforehand, within a reasonable time.
The customer must be prepared to pay a reasonable charge.
A customer cannot query a price which has been agreed upon beforehand.
Groomers will ensure that their staff are properly trained in:
Staff must be made aware of this Code of Practice and its meaning. All staff should be encouraged to study and train for the The National Agency of Pet Grooming Schools Licensed Groomer of Achievement (9901).
- All groomers will make every effort to resolve any dispute between the salon and the customer.
- All staff must be suitably trained to deal with complaints but should difficulties arise the matter should be referred to a senior member of staff.
- At all times the person dealing with the complaint should adopt a courteous manner, act with tact and handle the problem sympathetically.
- The problem should be settled speedily if at all possible.
- If the complaint cannot be resolved the following procedures are available:
Both the groomer and the customer have the right to contact the Better Business Bureau.
If there is still no agreement the The National Agency of Pet Grooming Schools can be asked to offer a conciliation service. Details of the complaint should be sent to the The National Agency of Pet Grooming Schools office for consideration by the The National Agency of Pet Grooming Schools Conciliation Panel. There is no charge for this service.
Should the problem still remain unresolved an independent arbitrator can be appointed. The arbitration procedure relies on documentary evidence and none of the parties or the representatives may attend in person. The The National Agency of Pet Grooming Schools will pass all documents to the Chartered Institute of Arbitrators, who will in turn advise the parties concerned of the material evidence in their possession. Both parties will then be asked for any further relevant written information to be sent to them. The Institute will select an arbitrator from an approved list and will arrange for the arbitration to be carried out in a speedy manner. Parties to arbitration will be required to pay a registration fee. Alternatively the customer may seek redress in the Canadian Court System.